Terms & Conditions

Terms and Conditions

Effective Date: January 1, 2024

1. Introduction

Welcome to TravelEase! These terms and conditions outline the rules and regulations for the use of our travel services, including flights, accommodations, and tours. By accessing our website, you accept these terms in full.

2. User Responsibilities

  • Provide accurate and up-to-date information when booking any services.
  • Ensure all personal identification (e.g., passport) is valid before travel.
  • Follow the rules and guidelines of airlines, hotels, and tour providers.
  • Refrain from fraudulent activities when using our platform.

3. Booking and Cancellation Policies

All bookings made through our website are subject to availability and confirmation. Cancellation and refund policies vary by service provider:

  • Flights: Cancellation fees may apply based on the airline's policy.
  • Hotels: Free cancellation may be available if canceled within the specified timeframe.
  • Tours: Refunds depend on the cancellation timeline and tour operator.

4. Payment Terms

Payments for services must be made through approved payment methods listed on the website. We do not store any credit/debit card details.

5. Limitation of Liability

We act as an intermediary between users and travel service providers. We are not responsible for any losses, delays, or issues caused by airlines, hotels, or third-party vendors.

6. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be communicated on our website with the updated effective date.

7. Contact Us

If you have any questions about our Terms and Conditions, please contact us at:
support@travelease.com

What Our Customers Say

Real experiences. Honest feedback. See why we’re trusted by our clients.

Holiday

" Fantastic service! The team went above and beyond to ensure everything was perfect for our trip! Fantastic service! The team went above and beyond to ensure everything was perfect for our trip! Fantastic service! The team went above and beyond to ensure everything was perfect for our trip! "

Mushfiqur Rahman

Mushfiqur Rahman

Umrah

" Highly recommend! Great communication and tailored travel options to fit our needs. Highly recommend! Great communication and tailored travel options to fit our needs.Highly recommend! Great communication and tailored travel options to fit our needs.Highly recommend! Great communication and tailored travel options to fit our needs. "

James Smith

James Smith

Coach

" Excellent service! The staff was exceptionally helpful and considerate throughout. Highly recommended!Excellent service! The staff was exceptionally helpful and considerate throughout. Highly recommended!Excellent service! The staff was exceptionally helpful and considerate throughout. Highly recommended!Excellent service! The staff was exceptionally helpful and considerate throughout. Highly recommended! "

Kabir Miah

Kabir Miah

Why Choose us?

Responsive

Responsive, and mobile-first project on the web

Customizable

Components are easily customized and extendable

Documentation

Every component and plugin is well documented

24/7 Support

Contact us 24 hours a day, 7 days a week

Total Airlines

600+

Total Properties

250,000+

Global Partners

50+

Partner Partner Partner

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.


Nelson London Ventures Ltd (T/A NCL Tours) is a Member of ABTA with membership number P6749. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.


For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com


All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels, and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate